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Warranty & support

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Every Leisure speaker ships with a 12-month warranty against manufacturing defects. Register a claim below and we'll take it from there — verification, pickup, testing and return.

Covered for 12 months.

Quick assists

SUPPORT BY PRODUCT

Your speaker, explained.

Choose your speaker for setup, troubleshooting and product answers.

Drift support

Product details ↗
How powerful is the DRIFT speaker?

DRIFT delivers 10W RMS sound output, offering clear audio and enjoyable bass performance in a compact, portable design.

What is the 6-Way Joystick Control in DRIFT?

DRIFT features an innovative 6-way joystick button that combines multiple controls into one intuitive interface, making music playback and everyday operation simple and convenient.

What is the battery capacity of DRIFT?

DRIFT comes with a built-in 3.7V 2500mAh rechargeable battery, allowing you to enjoy wireless music wherever you go. Battery life varies depending on volume and usage.

Is DRIFT compatible with smartphones?

Yes! DRIFT supports Bluetooth connectivity, allowing you to stream music wirelessly from compatible smartphones, tablets, and other Bluetooth-enabled devices.

Is DRIFT easy to carry while travelling?

Absolutely! Weighing approximately 330 grams, DRIFT features a compact and lightweight design, making it an ideal companion for travel, outdoor activities, and everyday listening.

Is DRIFT water-resistant?

DRIFT is designed for everyday portable use. Please avoid exposing it to water or heavy rain unless its official water-resistance rating has been confirmed.

Still need a hand?

Share your bill and issue photos or video. Our team will review your claim and contact you.

Start a support claim ↗

BACK TO YOUR MUSIC

Warranty claim process

Five steps from the moment you tell us, to the moment your sound is back.

  1. 01

    Register the Claim

    Fill in the form with your model, colour and invoice number. It takes about a minute and gives you a reference number straight away.

  2. 02

    Invoice Verification

    We check the invoice against your purchase to confirm the speaker is in warranty. A claim without a valid invoice can't be processed, so keep it handy.

  3. 03

    Pickup Arranged

    After a support call and pickup approval, our team arranges collection from your address. You can see pickup details in your claim — just be around to hand it over.

  4. 04

    Bench Testing

    Our audio team inspects and tests the unit to work out whether it qualifies for a repair or a full replacement under warranty.

  5. 05

    Repair or Replacement

    Repaired units ship back tuned and retested. If it can't be repaired, we send a replacement as per the warranty terms, with tracking either way.

The Fine Print

What's covered

Covered

  • Manufacturing defects in drivers, amplifiers and circuitry
  • Battery capacity falling below 60% within the warranty period
  • Charging ports, buttons and switches failing under normal use
  • Bluetooth pairing faults not resolved by a firmware reset

Not covered

  • Physical damage — drops, cracks, crushed grilles or bent housings
  • Water ingress beyond the model's rated IP protection
  • Damage from non-Leisure chargers, adapters or third-party servicing
  • Normal cosmetic wear such as scuffs, scratches and fabric fade